Orders & Returns
Create a Receipt
What happens when you sell to a customer from product you have on hand? To make sure you meet the 70% Rule, you can use the Create a Receipt tool to record that sale as a customer volume and provide the customer with a receipt for their purchase.
See additional help here:
Viewing Order History
Use Order History to review the details of your orders. You can quickly see the status, order date, totals and tracking details (once available). The most recent order is at the top of the list, and you can search past orders by order number or item number, as well as filter and sort in multiple ways.
Order Status Options include:
- Placed: The order has been placed but not yet shipped. Changes to the order may be possible by selecting the Modify Order Detail option.
- Pending: The order is pending further action. Select the Modify Order Details option to update necessary information to complete the order.
- Processing: The order is being packaged for shipment. No changes can be made.
- Shipped: The order has shipped. If you need to return an item from a shipped order, the option will appear in the Modify Order Details section.
- Cancelled: The order has been cancelled.
Orders with Back Orders, Advanced Orders or Return Requests will be clearly indicated. Click the individual order for more details.
Returning an Order
Have an account? Log in and follow these 4 steps:
- Go to Order History from the main menu and click on the order you want to return.
- Click View Order Details and Select the item or items you want to return.
- Select either the Return or Replacement option.
- Submit and follow the link to print a prepaid return label.
Don't have an account? Follow these steps:
- To create and print a prepaid return label, click here.
- Complete the information and enter your order number in the reference number field.
- Include your name, contact information, order number, and reason for return in the box with the items.
Adhere the prepaid shipping label to the package and return it via USPS. Postage is not necessary, if mailed in the United States using the prepaid shipping label. You may track your return at: http://fedex.com/
Expect the return process to take up to 11 business days.
CAUTION -Aerosols, Bleaches, Perfumes, Mouthwash and Hairspray products are subject to special return instructions. Do not return any of these products without first contacting Customer Service.
Returning items shipped separately by truck
Items that were shipped separately by truck should not be returned to Amway without prior authorization from Customer Service.
Damaged truck-delivered merchandise
If merchandise is received by truck carrier, and the merchandise (not just the carton) is obviously damaged, the merchandise should be immediately refused by writing “Damaged – Refused” on all the carrier’s delivery papers. Then:
- Keep a copy of the delivery receipt for your records.
- Request a replacement and further instruction from Customer Service.
- Product should be returned via the deliverer.
If the damage is concealed and discovered after opening, keep the shipping container.
How to return products purchased from a Partner Store or Service
Individual Partner Stores handle returns and other inquiries. Amway does not provide any guarantee or warranty on Partner Store products or services. All customer service requests, including disputes, exchanges, refunds or returns should be directed to the individual Partner Store or Service.
For further assistance, please Contact Us.
Most of the time, products are in stock and will ship immediately when ordered. Occasionally, there may be an unanticipated high demand for a product or other delay that could cause an item to be temporarily out of stock. In these cases, the out-of-stock item will be backordered for shipment to you at a later date. Any other items on the same order will ship in the normal time frame, if they are in stock.
There are item(s) that are on backorder(s).
We cannot predict when it will ship. If it doesn’t ship within 45 days, Amway will cancel the order. You can cancel the order before 45 days at any time.
Notification of Backorder
When an item is backordered, a status of Backorder (B/O) will appear in your online order history. If you have ordered other products on the same invoice, the Backorder item and status will also appear on the packing list you receive with the other products.
If a product is known to be on Backorder at the time you place your order, that status will appear in red on the product page and in your online Shopping Cart.
Once your Backorder item is available for shipment, it will be shipped to you via the method you chose when you placed the original order.
You will not be charged for a Backorder item until it ships. If the Backorder is canceled, you will be notified by email and will not be charged for that item.
Independent Business Owners (IBOs) will receive PV/BV for a Backorder at the time the order is placed. If the Backorder is canceled, any PV/BV awarded for that item will be reversed.
Service Center Pickup Orders may not include Backorder items. If you attempt to add a Backorder item to a Pickup Order, it will automatically be removed. If you choose, you may place the Backorder item on a regularly shipped order for shipment to you when the item becomes available. Or, you may simply wait until the item is available and place a Pickup Order at that time.
DITTO™ Scheduled Orders
If you use DITTO™ scheduled ordering, you will receive a notification for any item on your DITTO™ scheduled order that is backordered at the time that order is released.
Canceling a Backorder
If you choose to cancel a Backorder, visit your Order History and open the invoice. The option to cancel will be listed under the backordered product.
Picking Up Orders
Orders may be placed online or by phone and picked up at any of our Service Centers. Pick-up orders can be paid for online with a credit card or PayPal®†. If paying at the Service Center by credit card, the card must be present. The name on the credit card must be that of the user. Cash is also accepted at the Service Centers. Your order must be placed a minimum of two hours prior to pickup. Orders placed less than two hours before Service Center closing time and any time after closing time can be picked up the following business day. Extended Pick-up orders may be picked up on the second business day after placing the order.PICK-UP FEES (Note: Flat fee; regardless of order size):
Extended Pick-up $7.00
SERVICE CENTER LOCATIONS AND HOURS
California Regional Service Center
12825 Leffingwell Avenue, Building D2
Santa Fe Springs, CA 90670
Hours: M–F 1:00 p.m.–9:00 p.m. PST
Southeast Service Center
6450 Jimmy Carter Boulevard
Norcross, GA 30071
Hours: M–F 8:00 a.m.–4:00 p.m. EST
Pacific Islands Service Center
4444 Malaai Street
Honolulu, HI 96818
Hours: M–F 8:00 a.m.–4:00 p.m. HST
For further assistance, Contact us.
†PayPal® is a registered trademark of PAYPAL, INC.
Creating and Maintaining Shopping Lists
A Shopping List lets you create a list of items at your convenience. You can add, save, or even share items until you're ready to buy.
Shopping Lists can be shared among everyone in your business. It’s a convenient way to show others your favorite products.
Shopping Lists can be created by selecting Shopping Lists from your Account Menu or by clicking Add to Shopping List from any product page.
You can create as many lists as you want.
Items in a Shopping List can easily be added to an order, a DITTO™ scheduled order, another shopping list or a receipt. Pricing for items in a list will be calculated at current price when added to an order.
Exact discounts, promotions, delivery charges, taxes and other fees will not show in the Shopping List. These will be calculated during checkout.
SALES TAX EXEMPTION CERTIFICATES
Sales Tax Exemption Certificates may be submitted for qualified reasons, as outlined by the taxing authorities in each state. Examples include: agricultural product exemptions; Native American exemptions; local, state, and federal government exemptions. If you are operating a nonprofit business, or you have a customer who has a nonprofit organization, the business or organization may be eligible for exemption from paying sales tax on a purchase.
A Sales Tax Exemption Certificate for the specific business or organization must be filed with Amway. Without a Sales Tax Exemption Certificate on file, you cannot place a tax-exempt order.
Please submit your tax-exempt certificates to:
Customer Service, 58C-2A, BTSU
7575 Fulton Street East
Ada, MI 49355
Fax to: 1-616-787-7550
If your customer submitted a Sales Tax Exemption Certificate using their Customer Number, the Sales Tax Exemption Certificate will be attached to their Customer Number and will not display under your IBO Number. You must first obtain permission from your customer to have their certificate display under your IBO Number. Once permission is obtained, resubmit the Sales Tax Exemption Certificate to have it display under your IBO Number. The certificate will now be displayed under both the customer’s number and your IBO Number.
If you have been charged tax on an order that should be tax-exempt, the Sales Tax Adjustment Form may be downloaded from the Tax Information page in the Business Center. Complete Section 3 of the form and mail it to Amway at the address above, or fax the form to the fax number above.
For further assistance regarding exemptions from sales tax, contact Customer Service.
BUSINESS TAX INFORMATION
Amway Independent Business Owners – Click here to access business tax information and resources.
For further assistance, Contact Us.
Questions and answers to help you understand the technology and program, as well as the benefits to you.
What is AmCart?
AmCart is an all-new feature we’re adding to the packaging of select products. It uses RFID technology to enable easy purchasing through a quick tap or scan of the AmCart logo. If you’ve ever used tap-to-pay with your phone, or a key fob to enter a building, you’ve used RFID technology.
How do I use AmCart?
Any customer with a smartphone can place an order using AmCart. Simply tap your phone against the AmCart logo on your product. For older phones, scan the QR code with your camera. No smartphone? No problem – connect with your IBO to place your order.
Can I share an AmCart product with one of my friends?
Yes. If you share an AmCart enabled product with one of your friends and they want to purchase it, they can tap or scan the AmCart logo and have it delivered right to their door.
Can a product purchased through AmCart be added to a DITTO™ scheduled order?
Yes. Simply scan or tap the product, log in and add the product to an existing DITTO™ scheduled order. Or, create a new order for the product. You must be a registered customer to use DITTO™.
Can the product still be recycled with this technology built into the packaging?
No. But we are working closely to find a solution. For now, to ensure products are recyclable, please remove the tag from the container or packaging after use. Please do not remove the AmCart tag if you plan to reorder, as the tag needs to stay on to enable future transactions.
Can non-registered customers purchase product using AmCart?
Yes. Non-registered customers can purchase product through AmCart. At checkout, you will have the option to register (you can also connect with your IBO to help you get registered).
Can I add products that do not have AmCart in the same transaction as AmCart-enabled products?
Yes. If you start a transaction through AmCart, products which are not AmCart enabled can also be added to the order. Select “Continue Shopping” and finish adding products to your cart before checkout.
CUSTOMER Detailed AmCart FAQS
Is RFID technology safe? Is there any way this technology could expose personal and/or confidential data to others?
Yes. RFID tags are safe. They do not store any personal or confidential information.
Does Amway collect my information with the use of this technology? If so what, and how do you plan to use it? Can I opt out of having my information stored?
Yes. Amway will take customer names and phone numbers, and create a unique customer number for them. As part of the AmwayPromise™ guarantee*, this information is stored to enable product returns, should you choose to do so. Customers cannot opt out of having this information stored.
What are the benefits to customers with this technology?
In addition to an easy purchase transaction, customers who use AmCart will experience a very convenient reorder process – simply scan or tap on the product at your convenience. Amway will then ship directly to you.
During the AmCart transaction, customers will have the opportunity to register and enroll in the AmPerks™ Customer Rewards program (launching soon). In the future, we hope to also use this technology to simplify customer registration and to offer product promotions and discounts.
Does this technology change how I return products I don’t want to keep?
No. The return process and refund guarantees are not affected by AmCart. In the future, we hope to find ways to make the return process easier using this technology.
What if nothing happens when I tap or scan the product?
If nothing happens when you tap or scan the product, the following troubleshooting options should address the issue:
- Older smartphones do not have RFID reading capabilities; in this case you can use the phone’s camera to scan the QR code.
- An internet connection is required for AmCart to work. Connect to WiFi or move to a location with better cell phone data connectivity.
- RFID chips may lose their coding. If that is the case, scanning the QR code will bring the same functionality to the user.
* Exclusions apply. For complete details on returns and replacements, visit Amway.com/AmwayPromise