Shipping & Delivery

If you checked out as a Guest and do not have an account, please reference your order confirmation and shipping confirmation emails for details. You can view the order status by clicking on the link provided in the email(s) to view Tracking Numbers.

Another option is to locate your order from the Guest Order Search page. Go to Guest Order Search, fill-in your Order #, Email, Ship To Zip Code and click on the “View Order” button. If an order can be found that is associated with the entered information, you will be redirected to the Order Details page.

Can I track my order?

You will find tracking links in your Order Details page that will provide shipment details and an estimated delivery date(s) for your packages. When your order ships, a shipping confirmation email will be sent that also includes these tracking links for your convenience.

Our Lead Time Promise offers U.S. customers more flexibility with faster, more convenient shipping options.

Lead Time Promise: This refers to the total lead time from order placement to door delivery. The “math magic” that helps us get those delivery dates is dependent on cut-off times. For example, an order placed before 3 p.m. ET will take a true 5 business days. However, orders placed after 3 p.m. ET will calculate the next business day and appear to take 6 business days.

Lead Time Promise is differentiated as follows:
 

Customer-Specific Structure – Priority and Faster Delivery
 

Service Option	Shipping Fee	Lead Time Promise
Customer Ground	$9.95	5 Business Days
Customer DITTO™ Ground*	$9.95	5 Business Days
Customer Expedited	$14.95	3 Business Days
Offshore**	$16.00	No Promise (7–10 business days average)
AmPerks Promo ***	$0	5 Business Days

^{*Customer DITTO™ subscription orders default to Customer DITTO™ Ground and cannot be upgraded but now have improved Lead Time Promise.}

^{**Delivery outside the contiguous U.S. includes Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and the Pacific Rim Islands.}

^{***AmPerks promotional free shipping threshold varies by location.}

Lead Time Promise updates apply to all contiguous U.S. states. Not applicable to Canada and the Dominican Republic at this time.

To learn more, visit our FAQs.

NOTE: An additional fee of $1.50 will be automatically added to products that weigh 6-10 lbs. For products that weigh over 10 lbs., an additional fee of $10.00 will be automatically added. While the surcharge is a per unit cost, it will also impact some bulk orders such as pallets of XS™ Energy Drinks.

Please note that if a customer meets the free shipping threshold offered through the AmPerks Customer Rewards Program, they will still be awarded free shipping but will be assessed for this surcharge if their order contains any of the impacted products.

Amway does not deliver products directly to the Mid-Atlantic and Caribbean regions. For delivery to these regions, you must contact a Freight Forwarder who will receive the shipment and forward it to these locations. Amway does not recommend specific companies for this service.

The IBO or Customer placing the order with Amway will need to indicate a delivery address within the continental United States. The IBO or Customer must make arrangements with the Freight Forwarder for shipments outside of the United States. Individual Freight Forwarder charges will vary and are the responsibility of the ordering IBO or Customer using the Freight Forwarder service.

Orders shipping to a Freight Forwarder’s address must have the IBO’s and the Freight Forwarder’s names included in the shipping address.

It is necessary to use a Freight Forwarder to ship merchandise to the following offshore locations: Anguilla, Antigua, Aruba, Bahamas Islands, Barbados, Barbuda, Bermuda, British Virgin Islands, Cayman Islands, Curaçao, Dominica, Grenada, Haiti, Jamaica, Montserrat, Netherland Special Municipalities (Bonaire, St. Eustatius, Saba), Nevis, Peter Island, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Trinidad, Tobago and Tortola, Turks and Caicos.

For information regarding Tax-Exempt forms, click here.