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You are here: Home / Support / Ordering & Product Support / Delivery Options and Charges


Beginning May 1, 2018 the Flat Rate program will simplify shipping by establishing costs based on service level rather than order size. The Flat Rate program will include DITTO™ scheduled orders.

Ground – Delivery within 7 business days unless otherwise specified. Available only within the contiguous 48 U.S. States. Not available for truck shipped or items shipped separately from the vendor. The flat rate program includes ground delivery for both XS™ and Perfect Empowered®‡ Drinking Water products*.

Expedited – Delivery within 5 business days unless otherwise specified. Available only within the contiguous 48 U.S. States.

Premium – Delivery within 2 business days unless otherwise specified. Orders made after Noon ET will ship on the next business day. Available only within the contiguous 48 U.S. States. Not available for truck shipped or items shipped separately from vendor. Available on orders weighing 30 lbs. or less. Hazard code shipping restrictions may apply.

Offshore – Delivery outside the contiguous U.S. Includes Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and the Pacific Rim Islands.

Pick Up – Pick up orders can be picked up at any of the Service Centers listed. The order must be placed at least 2 hours prior to pick up. Orders placed less than 2 hours before Service Center closing time and any time after closing time can be picked up the following business day.

NOTE: Delivery charges are subject to change without notice. Sales tax will be applied to delivery charges according to state and local sales tax laws.
*Perfect Empowered Drinking Water®‡ subject to Preset Delivery Charge.
**Available within the contiguous 48 U.S. States.
***Orders made after Noon ET will ship on the next business day. Available only within the contiguous 48 U.S. States. Not available for truck shipped or items shipped separately from the vendor. Available on orders weighing 30 lbs. or less. Hazard code and other shipping restrictions= may apply.
† Includes Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and the Pacific Rim Islands.
‡Perfect Empowered Drinking Water® is a registered trademark of Perfect Water & Essentials LLC