Be sure to follow the directions on the return form located on the invoice included with your order.
Any other return shipping methods will not be reimbursed.
Your portion of the return label has your tracking number and corresponding invoice number(s) for proof of shipment in event of loss of returned merchandise. We are not liable for return merchandise that does not reach our returns facility. Track your return with an Amway return label at: https://returnscenter.smartlabel.com/amway
Amway IBOs are charged a processing fee of $5.95 for each invoice. Any merchandise returned due to errors or damages upon delivery will not incur a processing fee.
Items that were shipped separately by truck should not be returned to Amway without prior authorization from Customer Service.
Damaged truck-delivered merchandise
If merchandise is received by truck carrier, and the merchandise (not just the carton) is obviously damaged, the merchandise should be immediately refused by writing “Damaged – Refused” on all the carrier’s delivery papers. Then:
If the damage is concealed and discovered after opening, keep the shipping container.
Hawaii residents only, return all Choices Catalog items to the Pacific Islands Service Center. Address your Choices returns to:
Amway Returns c/o PISC
4444 Malaai St.
Honolulu, HI 96818-3134
Use the return form included with your order. Do not use the Postal Prepaid Merchandise Return Label. Do ship the package to the address above.
If your item was shipped separately by truck, see the Items Shipped Separately by Truck instructions.
If you're returning merchandise from Puerto Rico or the U.S. VI, address your return to:
Amway Returns c/o Amway de Puerto Rico Inc.
Industrial Park Minillas
#118 Rd. 174 Km. 1.7
Bayamon, PR 00959-1911
Use the return form that was shipped with your order. Do not use the Postal Prepaid Merchandise Return Label. Do ship the package to the address above.
Individual Partner Stores handle returns and other inquiries. Amway does not provide any guarantee or warranty on Partner Store products or services. All customer service requests, including disputes, exchanges, refunds, or returns should be directed to the individual Partner Store or Service.
For further assistance, please contact Customer Service.
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