Can I connect my Below Counter eSpring Carbon Water Treatment System (11-1491) to my refrigerator’s icemaker?
Yes, but you will need to order the Ice Maker Kit (10-1398) and follow the instructions carefully.
Does the eSpring® Carbon Water Treatment System replace the eSpring Water Purifier?
No. The eSpring Water Purifier will continue to be our premier treatment system. But the addition of the eSpring Carbon Water Treatment System offers consumers a choice of which best-in-class water treatment unit to purchase based on their needs or budget..
What’s the difference between the two units?
The primary difference is that the eSpring Water Purifier has ultraviolet light technology, which destroys 99.9999% of bacteria, 99.99% of viruses, and 99.95% of protozoan cysts. Also, the eSpring Water Purifier is NSF Standard 55 certified in addition to NSF Standards 42 and 53 that cover both units.
Both units feature carbon-filter technology, which means that both units effectively reduce:
- Lead, mercury, MTBE, and over 40 endocrine disruptors.
- More than 140 organic impurities.
- More than 13 disinfection byproducts.
- Radon and radon decay byproducts.
- 30 pesticides and pesticide byproducts.
- Two pharmaceutical impurities (1,7 alpha-Ethinyl Estradiol ((EE2)) and Atenolol).
And both the eSpring Water Purifier and the eSpring Carbon Water Treatment System are proven to improve taste, odor, and clarity of water.
What’s the new superiority claim for eSpring?
It’s as follows:
eSpring by Amway is the world’s largest-selling brand of point-of-use home water treatment systems.*
*Based on a Verify Markets study of 2009 global sales.
How will I know if my eSpring Carbon Water Treatment System is properly installed?
If you followed each step of the instructions in the manual included with the Above Counter (11-0192, 11-0192C) or the Below Counter (11-0193, 11-0193C or 11-1491, 11-1491C) eSpring Carbon Water Treatment System and you have used the faucet described in the manual or the single-line faucet kit with pressure regulator, your eSpring Carbon Water Treatment System should be properly installed.
Can I connect my Below Counter eSpring Carbon Water Treatment System (11-1491) to my refrigerator’s icemaker?
Yes. A tee is included with the system. This kit includes a pressure regulator and all the fittings you'll need to connect your eSpring Carbon Water Treatment System to your refrigerator's icemaker, except for pressurized 1/4 inch (6 mm) OD tubing, available from almost any local plumbing supply or hardware store. Be sure that the tubing you use is certified for use in drinking water applications. To maintain your warranty, all components must be installed properly, following the instructions shipped with the Kit.
What position should the auxiliary faucet be in when I'm changing the eSpring replacement filter or during the flushing process?
The faucet must be in the "on" position with the water supply off.
After replacing the filter in my eSpring Carbon Water Treatment System, how tight does the retaining ring need to be to maintain a watertight seal?
The retaining ring holds the filter bracket in place and only needs to be threaded until it stops. Threading the retaining ring into position doesn't require a great deal of force. After installing a new cartridge, the retaining ring should spin freely on the threads until it reaches its first stop. Even though the retaining ring may feel slightly loose to the touch, this is as tight as it needs to be to hold the bracket in place, which will provide a watertight seal. Overtightening the retaining ring may damage your eSpring Carbon Water Treatment System and impair its ability to hold the bracket in position and maintain a complete, watertight seal.
Will the carbon filter reduce all impurities?
No. Activated carbon readily adsorbs (causes to stick to its surface) organic carbon-based compounds, but it doesn't have an equivalent reduction capacity for inorganic compounds such as iron, nitrates, hardness minerals (such as calcium and magnesium), or soluble heavy metals like chromium or cadmium.
Can I still continue to use the unit without changing the filter when I’m supposed to?
It is not recommended. The filter life is determined based on performance testing. Failure to maintain the unit as recommended may impair the performance.
What inorganic compounds will the eSpring filter reduce?
It's possible for a well-designed carbon filter to reduce certain inorganic impurities. The eSpring carbon-block filter has been certified for the reduction of lead, mercury, and radon and its decay products.
How does the activated carbon-block filter work?
Carbon molecules tend to attract other carbon molecules. Most health-effect impurities pesticides and their byproducts, VOCs and THMs, for example, contain carbon molecules. The eSpring carbon-block filter is "activated" carbon, processed to create pores in the carbon that increase its surface area. This increased surface area increases the ability of our filter to attract and "trap" carbon-based impurities as water passes through the block. Since the surface area of the pores is limited, the carbon filter has a limited trapping capacity. That's why the filter must be replaced every year.
Does the eSpring unit change the taste of water?
The taste of water depends on what's in the water. The eSpring Carbon Water Treatment System does not remove sulfur, but it will be effective for many impurities that affect taste, odor, and clarity of water, such as chlorine.
Where is this eSpring unit installed?
It is installed under the sink and connected to a dedicated faucet (included with this unit).
I'm not mechanically inclined, so I'm not sure I could install the unit myself. How difficult is installation?
This Below Counter model has a dedicated faucet that you can insert in any available opening in your sink, such as an opening for a soap dispenser. Installation may require a plumber as you need a connection to your cold water pipe under the sink. The Carbon Water Treatment System runs on four alkaline AA batteries, not included.
How will I know when it's time to change the filter?
You'll know just by looking at the LED display on the unit. It shows you at a glance the filter's remaining life on an indicator that resembles a gas gauge on a car. When the filter is nearing the end of its life, the last bar becomes yellow and the unit beeps once when activated. When it is time to change, the last bar becomes red and the unit beeps when the water is on.
How often should I change the batteries?
There is an indicator light on the display module that will tell you when your battery is dead. It is best to change each time you change your filter even if there still appears to be life in the batteries. Changing the batteries does not reset your unit.
Is the filter hard to change?
No. The patented, easily replaceable eSpring replacement filter screws in like a light bulb and lasts for 1,320 gallons or one year, whichever comes first. And the eSpring monitor automatically resets itself when the filter is replaced. There is simply nothing else this easy out there.
I've just replaced the cartridge in my eSpring Carbon Water Treatment System, but the system is still beeping. How can I get it to stop?
If your system continues to beep or makes a constant tone after you have replaced the cartridge, it's likely that the top and cartridge are not aligned correctly.
- Remove the top shroud (display/cover) and new filter again.
- Reinsert the filter – first thread it and then turn it all the way to the right to tighten it.
- Align the top shroud properly.
- If it's correctly seated, there should be no gap between the top shroud and the base housing.
Once the filter has been replaced correctly, your system should operate properly for another year or 1,320 gallons of water, whichever comes first.
Does the eSpring Carbon Water Treatment System reduce pharmaceutical byproducts?
eSpring has been third-party verified to reduce two pharmaceuticals that have been detected at low levels in drinking water supplies. These pharmaceuticals are:
Can I install the eSpring system to my ice maker?
- Atenolol, a prescription medication used to treat high blood pressure and prevent chest pains. It is in a class of medications called beta blockers.
- Ethinyl Estradiol (17-alpha ethynyl estradiol) or EE2, an estrogen used in oral contraceptives and for the treatment of menopausal and post-menopausal symptoms. It is also a suspected endocrine disrupting compound (EDC) which means that it may mimic natural hormones in humans and wildlife.
Yes. You’ll need the eSpring Single Line Faucet / Ice Maker Conversion Kit (Item # 10-1398). It comes with complete and easy-to-follow instructions for filling your refrigerator’s reservoir with water from your eSpring Below Counter Unit.
This model includes: eSpring auxiliary faucet, supply connectors, and a tubing removal tool.
eSpring® Carbon Water Treatment System LIMITED WARRANTY
What does this Limited Warranty cover?
Amway (“Amway”) warrants that the eSpring Carbon Water Treatment System (except for the filter) will not prove defective (as defined below) under normal use for two years from the date of purchase. An item will be considered “defective” if it is defective in materials or workmanship and if the defect materially impairs the performance or value of the eSpring Carbon Water Treatment System to the original purchaser.
What does this Limited Warranty not cover?
This Limited Warranty does not cover:
How will the use of non-authorized parts or accessories affect the performance of your eSpring Carbon Water Treatment System?
- Any eSpring Carbon Water Treatment System that has been subjected to any use that is different than or inconsistent with the use instructions in the eSpring Carbon Water Treatment System Owners Manual.
- Any eSpring Carbon Water Treatment System that has been subjected to any abuse, accident, physical damage, improper installation or application, alteration, neglect, improper temperature, humidity, or other environmental conditions (including, but not limited to, lightning, flood, or fire).
- Any eSpring Carbon Water Treatment System that has been damaged due to improper repair, modification, alteration, or maintenance by anyone other than an authorized service Limited Warranty representative of Amway.
- Any defect or diminished performance caused by the use of any part or accessory that is not compatible with the eSpring Carbon Water Treatment System, OR;
- Any eSpring Carbon Water Treatment System that was not installed with an eSpring Auxiliary Faucet Kit, eSpring Existing Faucet Kit, or eSpring Single Line Faucet Conversion Kit.
Performance claims relating to the eSpring Carbon Water Treatment System were developed through testing of the complete system as designed by the manufacturer, and as installed and operated as recommended by the manufacturer. The use of replacement parts or accessory attachments not recommended by the manufacturer may result in diminished system performance. Amway does not warrant the performance of any non-eSpring Carbon Water Treatment System parts or accessories, and is not responsible for any damage to the eSpring Carbon Water Treatment System caused by any non-eSpring Carbon Water Treatment System parts or accessories.
What will Amway do if your eSpring Carbon Water Treatment System is defective?
If any eSpring Carbon Water Treatment System that has not been altered or subjected to tampering, misuse, or abuse proves to have been defective during the Limited Warranty period then, subject to timely notification of the claimed defect, Amway will, at its option, either repair or replace the defective item at its expense.
How and when you must make a claim under this Limited Warranty?
For service under this Limited Warranty in the United States, please contact Amway via telephone at 800-253-6500, Monday through Friday between 8 a.m. and midnight, Saturday between 8:30 a.m. and 5 p.m. ET, BEFORE you return anything, for shipping and handling instructions. Then return the claimed defective product to Amway at 5101 Spaulding Plaza, Ada, MI 49355, together with a copy of a sales receipt or other proof of purchase and a brief description of the product defect.
For service under this Limited Warranty in Canada, please contact Amway Canada Corporation at 800-265-5470 weekdays between 8:30 a.m. and 5p.m. ET, BEFORE you return anything, for shipping and handling instructions. Then return the defective product to Amway Canada Corporation, Box 7780, London Station Main, London, Ontario N5Y 5W3, together with a copy of a sales receipt or other proof of purchase and a brief description of the product defect.
No Limited Warranty claim may be made unless the purchaser has notified Amway of the claimed defect by writing or telephoning Amway within 30 days after its discovery (but in all events no later than 30 days after the end of the applicable Limited Warranty period). Upon receipt of an eSpring Carbon Water Treatment System that is claimed to be defective, Amway will determine, in its reasonable discretion, whether the eSpring Carbon Water Treatment System is defective. By accepting a returned eSpring Carbon Water Treatment System for inspection, Amway does not concede that the returned system is defective. Amway will bear the expense of shipping, both ways, with respect to the repair or replacement of any defective eSpring Carbon Water Treatment System within the Limited Warranty period. If, in Amway’s opinion, the eSpring Carbon Water Treatment System is not defective, it will be returned to the purchaser.
Other important limitations
If Amway fails to repair or replace any defective item within a reasonable time, its liability under this Limited Warranty will in all events be limited to the purchase price of the defective eSpring Carbon Water Treatment System. Except as provided under federal, state, or provincial laws, no person is authorized to or may modify or expand the Limited Warranty provided herein, waive any of the conditions and limitations of this Limited Warranty, or make any different or additional warranties with respect to the eSpring Carbon Water Treatment System. Any statements to the contrary shall be of no effect unless made in writing and signed by an authorized officer of Amway.
Except as provided under federal, state, or provincial laws, this Limited Warranty sets forth the purchaser’s sole and exclusive remedies for any defect in the eSpring Carbon Water Treatment System, and THE WARRANTIES STATED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, EXCEPT FOR THE IMPLIED LIMITED WARRANTY OR CONDITION OF MERCHANTABILITY, THE IMPLIED LIMITED WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY OTHER NON-DISCLAIMABLE WARRANTIES IMPOSED BY FEDERAL, STATE OR PROVINCIAL LAW. NO SUCH NON-DISCLAIMABLE LIMITED WARRANTY, INCLUDING BUT NOT LIMITED TO THE LIMITED WARRANTY OR CONDITION OF MERCHANTABILITY AND THE LIMITED WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE, SHALL BE FOR TERMS EXTENDING BEYOND THE DURATION OF THE EXPRESS LIMITED WARRANTY DESCRIBED ABOVE. Notwithstanding the foregoing, some states or provinces do not allow limitations on how long an implied Limited Warranty lasts, so the above limitation may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. The laws of some jurisdictions do not permit the exclusion or limitation of certain rights or remedies provided by such laws. As this Limited Warranty is subject to such laws, some of the limitations or restrictions contained in this Limited Warranty may not apply to you. The provisions of this Limited Warranty are in addition to and not a modification of or subtraction from the statutory warranties contained in state or provincial laws.
AMWAY SHALL HAVE NO LIABILITY TO THE ORIGINAL PURCHASER OR ANY OTHER PERSON FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM ANY DEFECT AND BASED UPON BREACH OF LIMITED WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT OR ANY OTHER LEGAL THEORY. IN PARTICULAR, AND WITHOUT LIMITATION, AMWAY SHALL NOT BE LIABLE FOR PERSONAL INJURY OR DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY, NOR UPON ANY CLAIM BASED ON ALLEGED NEGLIGENT DESIGN OR MANUFACTURE OF ANY GOODS, OR THE OMISSION OF ANY WARNING WITH RESPECT THERETO. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This Limited Warranty is applicable in the United States and Canada.