Note: The UV lamp in the filter cartridge contains mercury. Please dispose of according to local, state, or federal laws.
What’s the difference between the eSpring® Carbon Water Treatment System and eSpring Water Purifier?
The primary difference between the Carbon WTS and the eSpring Water Purifier is the ultraviolet light technology feature on the water purifier, which emits up to 80 millijoules of UV light, powerful enough to destroy 99.9999% of bacteria, 99.99% of viruses and 99.95% of cysts. Also, the eSpring Water Purifier is NSF Standard 55B certified in addition to NSF Standards 42 and 53 that cover both units.
Both units feature patented carbon-filter technology, which means that both units effectively reduce:
- Impurities such as mercury, lead, MTBE, and more than 40 endocrine disruptors.
- More than 140 organic impurities.
- More than 13 disinfection byproducts.
- Radon and radon decay byproducts.
- Thirty pesticides and pesticide byproducts.
- Two pharmaceutical impurities (1,7 alpha-Ethinyl Estradiol ((EE2)) and Atenolol).
Both the eSpring Water Purifier and the eSpring Carbon Water Treatment System are proven to improve taste, odor, and clarity of water.
How will I know if my eSpring Water Purifier is properly installed?
If you followed each step of the instructions in the manual included with your eSpring Water Purifier (10-0188, 10-0189, or 11-0720), your eSpring Water Purifier should be properly installed.
Can I use the faucet that I purchased from my previous AMWAY™ water treatment system with the eSpring Water Purifier (11-0720)?
If the faucet is a single-line faucet or the three-line cream-colored faucet, such as the E86 from the original Gen IV Water Treatment System, you will need to purchase an additional tubing reducing adapter or purchase the Single Line Faucet Conversion Kit (10-1398). See the instruction manual for more information.
Can I connect my Below Counter eSpring Water Purifier (10-0189 or 11-0720) to my refrigerator's icemaker?
Yes. A tee is included with the system. This kit includes a pressure regulator and all the fittings you'll need to connect your eSpring Water Purifier to your refrigerator's icemaker, except for pressurized 1/4 inch (6 mm) OD tubing, available from almost any local plumbing supply or hardware store. Be sure that the tubing you use is certified for use in drinking water applications. To maintain your warranty, all components must be installed properly, following the instructions shipped with the kit.
What position should the auxiliary faucet be in when I'm changing the eSpring cartridge or during the flushing process?
The faucet must be in the "on" position with the water supply turned off.
After replacing the cartridge in my eSpring Water Purifier, how tight does the retaining ring need to be to maintain a watertight seal?
The retaining ring holds the filter bracket in place and only needs to be threaded until it stops. Threading the retaining ring into position doesn't require a great deal of force. After installing a new cartridge, the retaining ring should spin freely on the threads until it reaches its first stop. Even though the retaining ring may feel slightly loose to the touch, this is as tight as it needs to be to hold the bracket in place, which will provide a watertight seal. Over-tightening the retaining ring may damage your eSpring Water Purifier and impair its ability to hold the bracket in position and maintain a complete, watertight seal.
Can I still continue to use the unit without changing the filter when I'm supposed to?
It is not recommended. The filter life is determined based on performance testing. Failure to maintain the unit as recommended may impair the performance.
Can water damage the UV bulb?
No, the UV bulb is completely sealed in a quartz sleeve within the carbon block and is not directly in contact with the water. It uses a wireless (inductive coupled) connection to power the lamp, much like the recharging unit for an electric toothbrush. An added feature users will appreciate: The light comes on only when water is flowing through the unit, so the treated water is not warmed by the light.
Can ultraviolet light make the water radioactive?
No. While the water in the eSpring Water Purifier is exposed to ultraviolet light, ultraviolet light is not radioactive. Therefore, it is impossible for the water to become radioactive.
Does the eSpring unit change the taste of water?
The taste of water depends on what's in the water. The eSpring Water Purifier will effectively reduce many impurities, like chlorine, that affect taste and odor, and will improve the clarity of water.
Where is the eSpring unit installed?
It is installed under the sink and connected to a dedicated faucet that must be purchased separately (either the eSpring three-line faucet or a single line faucet of your choice, provided you use the Single Line Faucet Conversion Kit for installation).
I'm not mechanically inclined, so I'm not sure I could install the unit myself. How difficult is installation?
This Below Counter model comes with a specially designed attachment kit. It allows for connection to a dedicated faucet that you can insert in any available opening in your sink such as an opening for a soap dispenser. We offer four faucet options (10-9431, 10-9432, 10-9433, and 10-9691) or you may purchase from an outside source. Installation may require a plumber as you need a connection to your cold water pipe under the sink. It also requires an outlet with continuous power.
How will I know when it's time to change the filter?
You'll know just by looking at the LED display on the unit. It shows you at a glance the filter's remaining life on an indicator that resembles a gas gauge on a car. When it's time to change, the unit chimes and the display flashes.
Is it hard to change?
No. The patented, easily replaceable eSpring replacement cartridge screws in like a light bulb and lasts for 1,320 gallons or one year, whichever comes first. And the eSpring monitor automatically resets itself when the filter is replaced. There is simply nothing else this easy out there.
I've just replaced the cartridge in my eSpring Water Purifier, but the system is still beeping. How can I get it to stop?
If your system continues to beep or makes a constant tone after you have replaced the cartridge, it's likely that the top and cartridge are not aligned correctly. Remove the top shroud (display/cover) and new cartridge again. Reinsert the cartridge – first thread it and then turn it all the way to the right to tighten it. Align the top shroud properly. The electric cord and tubing should be seated correctly inside it. When it's aligned, push it down to seat it. If it's correctly seated, there should be no gap between the top shroud and the base housing. Once the cartridge has been replaced correctly, your system should operate properly for another year or 1,320 gallons of water, whichever comes first.
I have the Ice Maker Hookup Kit attached to my below counter eSpring unit. How do I flush my new filter after a change with this setup?
You will first need to disconnect the line from the refrigerator at the tee. Then, flush your cartridge into a bucket, as outlined in the instruction manual, before reconnecting.
For further assistance, please contact email@example.com by email or call 800-253-6500 (Monday through Friday, 8 a.m. until midnight; Saturday 8:30 a.m. until 5 p.m.).
Does the eSpring Water Purifier reduce pharmaceutical byproducts?
eSpring has been third-party verified to reduce two pharmaceuticals that have been detected at low levels in drinking water supplies. These pharmaceuticals are:
Can I install the eSpring system to my ice maker?
- Atenolol, a prescription medication used to treat high blood pressure and prevent chest pains. It is in a class of medications called beta blockers.
- Ethinyl Estradiol (17-alpha ethynyl estradiol) or EE2, an estrogen used in oral contraceptives and for the treatment of menopausal and post-menopausal symptoms. It is also a suspected endocrine disrupting compound (EDC), which means that it may mimic natural hormones in humans and wildlife.
Yes. You’ll need the eSpring Single Line Faucet / Ice Maker Conversion Kit (Item # 10-1398). It comes with complete and easy-to-follow instructions for filling your refrigerator’s reservoir with water from your eSpring Below Counter Unit.
eSpring® Water Purifier LIMITED WARRANTY
What does this Limited Warranty cover?
Amway (“Amway”) warrants that the eSpring Water Purifier (except for the cartridge) will not prove defective (as defined below) under normal use for three years from the date of purchase. An item will be considered “defective” if it is defective in materials or workmanship and if the defect materially impairs the performance or value of the eSpring Water Purifier to the original purchaser.
What does this Limited Warranty not cover?
This Limited Warranty does not cover:
How will the use of non-authorized parts or accessories affect the performance of your eSpring Water Purifier?
- Any eSpring Water Purifier that has been subjected to any use that is different than or inconsistent with the use instructions in the eSpring Water Purifier Owners Manual.
- Any eSpring Water Purifier that has been subjected to any abuse, accident, physical damage, improper installation or application, alteration, neglect, improper temperature, humidity or other environmental conditions (including, but not limited to, lightning, flood, or fire).
- Any eSpring Water Purifier that has been damaged due to improper repair, modification, alteration, or maintenance by anyone other than an authorized service Limited Warranty representative of Amway.
- Any defect or diminished performance caused by the use of any part or accessory that is not compatible with the eSpring Water Purifier, OR;
- Any eSpring Water Purifier that was not installed with an eSpring Auxiliary Faucet Kit, an eSpring Existing Faucet Kit, or an eSpring Single Line Faucet Kit.
Performance claims relating to the eSpring Water Purifier were developed through testing of the complete system as designed by the manufacturer, and as installed and operated as recommended by the manufacturer. The use of replacement parts or accessory attachments not recommended by the manufacturer may result in diminished system performance. Amway does not warrant the performance of any non-eSpring Water Purifier parts or accessories, and is not responsible for any damage to the eSpring Water Purifier caused by any non-eSpring Water Purifier parts or accessories.
What will Amway do if your eSpring Water Purifier is defective?
If any eSpring Water Purifier that has not been altered or subjected to tampering, misuse, or abuse proves to have been defective during the Limited Warranty period then, subject to timely notification of the claimed defect, Amway will, at its option, either repair or replace the defective item at its expense.
How and when you must make a claim under this Limited Warranty?
For service under this Limited Warranty in the United States, please contact Amway via telephone at 800-253-6500, Monday through Friday between 8 a.m. and midnight, Saturday between 8:30 a.m. and 5 p.m. ET, BEFORE you return anything, for shipping and handling instructions. Then return the claimed defective product to Amway at 5101 Spaulding Plaza, Ada, MI 49355, together with a copy of a sales receipt or other proof of purchase and a brief description of the product defect.
No Limited Warranty claim may be made unless the purchaser has notified Amway of the claimed defect by writing or telephoning Amway within 30 days after its discovery (but in all events no later than 30 days after the end of the applicable Limited Warranty period). Upon receipt of an eSpring Water Purifier that is claimed to be defective, Amway will determine, in its reasonable discretion, whether the eSpring Water Purifier is defective. By accepting a returned eSpring Water Purifier for inspection, Amway does not concede that the returned system is defective. Amway will bear the expense of shipping, both ways, with respect to the repair or replacement of any defective eSpring Water Purifier within the Limited Warranty period. If, in Amway’s opinion, the eSpring Water Purifier is not defective, it will be returned to the purchaser.
Other important limitations
If Amway fails to repair or replace any defective item within a reasonable time, its liability under this Limited Warranty will in all events be limited to the purchase price of the defective eSpring Water Purifier. Except as provided under federal, state, or provincial laws, no person is authorized to or may modify or expand the Limited Warranty provided herein, waive any of the conditions and limitations of this Limited Warranty, or make any different or additional warranties with respect to the eSpring Water Purifier. Any statements to the contrary shall be of no effect unless made in writing and signed by an authorized officer of Amway.
Except as provided under federal or state laws, this Limited Warranty sets forth the purchaser’s sole and exclusive remedies for any defect in the eSpring Water Purifier, and THE WARRANTIES STATED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, EXCEPT FOR THE IMPLIED LIMITED WARRANTY OR CONDITION OF MERCHANTABILITY, THE IMPLIED LIMITED WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY OTHER NON-DISCLAIMABLE WARRANTIES IMPOSED BY FEDERAL OR STATE LAW. NO SUCH NON-DISCLAIMABLE LIMITED WARRANTY, INCLUDING BUT NOT LIMITED TO THE LIMITED WARRANTY OR CONDITION OF MERCHANTABILITY AND THE LIMITED WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE, SHALL BE FOR TERMS EXTENDING BEYOND THE DURATION OF THE EXPRESS LIMITED WARRANTY DESCRIBED ABOVE. Notwithstanding the foregoing, some states do not allow limitations on how long an implied Limited Warranty lasts, so the above limitation may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. The laws of some jurisdictions do not permit the exclusion or limitation of certain rights or remedies provided by such laws. As this Limited Warranty is subject to such laws, some of the limitations or restrictions contained in this Limited Warranty may not apply to you. The provisions of this Limited Warranty are in addition to and not a modification of or subtraction from the statutory warranties contained in state or provincial laws.
AMWAY SHALL HAVE NO LIABILITY TO THE ORIGINAL PURCHASER OR ANY OTHER PERSON FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM ANY DEFECT AND BASED UPON BREACH OF LIMITED WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT OR ANY OTHER LEGAL THEORY. IN PARTICULAR, AND WITHOUT LIMITATION, AMWAY SHALL NOT BE LIABLE FOR PERSONAL INJURY OR DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY, NOR UPON ANY CLAIM BASED ON ALLEGED NEGLIGENT DESIGN OR MANUFACTURE OF ANY GOODS, OR THE OMISSION OF ANY WARNING WITH RESPECT THERETO. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This Limited Warranty is applicable in the United States.
We stand behind the quality of our products and guarantee your satisfaction. If for any reason you try our product and are not completely satisfied, you may return it within 120 days of purchase for an exchange or refund of the product price and applicable tax. This satisfaction guarantee does not apply to IBO purchases for stock or inventory.