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You are here: Home / Support / Ordering & Product Support / Backorder Information

Backorders


Most of the time, products are in stock and will ship immediately when ordered. Occasionally, there may be an unanticipated high demand for a product or other delay that could cause an item to be temporarily out of stock. In these cases, the out-of-stock item will be backordered for shipment to you at a later date. Any other items on the same order will ship in the normal timeframe, if they are in stock.

Notification of Backorder
When an item is backordered, a status of Backorder (B/O) will appear in your online order history when you visit My Account > Order History & Returns and open the invoice. If you have ordered other products on the same invoice, the Backorder item and status will also appear on the packing list you receive with the other products.

If a product is known to be on Backorder at the time you place your order, that status will appear in red on the product page and in your online Shopping Cart.

Shipping
Once your Backorder item is available for shipment, it will be sent to you at no additional charge. Please allow 3–8 business days for delivery once stock is available.

Payment
You will not be charged for a Backorder item until it ships. If the Backorder is canceled, either manually or automatically (see Canceling a Backorder), you will not be charged for that item.

EXCEPTION: If you have signed up to use a debit account and PIN as payment for your Amway orders, you will be charged for the Backorder item at the time the order is placed. If the Backorder is canceled, either manually or automatically (see Canceling a Backorder), your account will be credited for that item.

PV/BV
Independent Business Owners (IBOs) will receive PV/BV for a Backorder at the time the order is placed. If the Backorder is canceled, either manually or automatically (see Canceling a Backorder), any PV/BV awarded for that item will be reversed.

Pickup Orders
Service Center Pickup Orders may not include Backorder items. If you attempt to add a Backorder item to a Pickup Order, it will automatically be removed. If you choose, you may place the Backorder item on a regularly shipped order for shipment to you when the item becomes available. Or, you may simply wait until the item is available and place a Pickup Order at that time.

DITTO® Scheduled Orders
If you use DITTO scheduled ordering, you will receive a notification for any item on your DITTO order that is backordered at the time that order is released.

Canceling a Backorder
If you choose to cancel a backorder, visit My Account > Order History & Returns and open the invoice. The option to cancel will be listed under the backordered product. You may also contact Customer Service at customer.service@amway.com or 800-253-6500.

Backorders not fulfilled within 60 days will be automatically canceled. Notification of the canceled backorder will be sent to the shipping address on record, or your email address, if on record.

Extending a Backorder
You may extend your backorder, beyond the 60-day period, for an additional 30 days. To extend your backorder, visit My Account > Order History & Returns and open the invoice. The option to extend will be listed under the backordered product. You may also contact Customer Service at customer.service@amway.com or 800-253-6500. Backorders still unavailable after the extension period will be automatically canceled.

Additional Backorder Information
Access to backorder status updates is available to Independent Business Owners (IBOs) through the Business Center Dashboard.